Aeonix

Customer support

Get help with orders, quotes, tracking, billing, and account access.

Track ordersContact support

Email support

Send us order details, files, or questions that need follow-up from the support team.

[email protected]

Our support desk reviews new requests every business day and escalates urgent operational issues.

How do I track my order?
Open your orders dashboard to review production progress, dispatch updates, and delivery milestones for each shipment.
How do I complete payment?
Payment instructions are included in your quote and order confirmation. Contact support if you need an updated invoice.
How do refunds work?
Refund handling depends on order stage and issue type. Contact support with your order ID and we will review the case.
Why has shipping not updated yet?
Tracking can pause while a shipment is being consolidated, cleared through customs, or handed to the final carrier.

Start in the right place

Customer Service handles existing orders, payments, accounts, and delivery questions. New product sourcing, supplier, QC, or verification work should start with RFQ or the sourcing-request guide.

Orders, payments, delivery, or account support

If an order already exists, stay with Customer Service or Help for payment issues, invoices, delivery status, account access, and post-purchase documents.

Search Help Center
New sourcing, product search, or bulk quote

Use RFQ when you need supplier search, quote comparison, samples, or a bulk-purchase quote with product specs, quantity, destination, and timing.

Submit sourcing request
Supplier, QC, or verification questions

If you need a supplier, quote, certificate, sample, or quality risk checked before production, prepare a sourcing request; if it is tied to an order in motion, stay with support.

Prepare request
Company, partnership, or legal contact

For company records, partnerships, press, compliance, legal notices, or messages outside orders and RFQs, use Contact.

Open Contact