1. Acceptance of Terms
By accessing or using Aeonix Trade's platform, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Eligibility
Our platform is designed for business-to-business (B2B) transactions. You must be:
- At least 18 years old.
- Authorized to represent a legally registered business entity.
- Capable of forming binding contracts under applicable law.
We reserve the right to verify business credentials and reject registrations that do not meet our criteria.
3. Account Registration
To place orders, you must create an account and provide accurate business information, including:
- Company name, business license number, and tax identification.
- Valid email address and phone number.
- Billing and shipping addresses.
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access.
4. Minimum Order Quantity (MOQ)
Most products on our platform have a Minimum Order Quantity (MOQ). MOQ requirements are displayed on each product page.
- We reserve the right to reject orders that do not meet the specified MOQ.
- MOQ may vary by product, supplier, and region.
- Bulk orders may qualify for volume discounts (contact sales for details).
5. Sample Policy
Samples are available for most products to help you evaluate quality before placing bulk orders.
A. Sample Fees
- Sample fees vary by product (typically $10-$50 per unit).
- Shipping costs are borne by the buyer.
B. Sample Fee Refund
- If you place a bulk order (meeting MOQ), sample fees will be refunded or credited to your account.
- Refunds are processed within 7 business days after the bulk order is confirmed.
C. Non-Refundable Cases
- If no bulk order is placed within 90 days of sample purchase.
- Custom or personalized samples.
6. Pricing & Payment
A. Pricing Errors
All prices are listed in USD and are subject to change without notice. If a pricing error occurs due to a system error, we reserve the right to:
- Cancel the order and issue a full refund.
- Contact you to confirm acceptance of the correct price.
B. Payment Terms
Standard payment terms for bulk orders:
- 30% Deposit: Required to initiate production.
- 70% Balance: Due before shipping.
Payment methods: Wire Transfer (T/T), PayPal, Credit Card (Visa/Mastercard).
C. Late Payments
Orders not paid within the agreed timeframe may be canceled. A late fee of 2% per month may apply to overdue invoices.
7. EXW & Two-Phase Payment
Our platform uses an EXW (Ex Works) pricing model. This means:
- Product prices displayed do not include shipping costs.
- Shipping costs are calculated after packing based on actual weight and volume.
- You will receive a separate Shipping Invoice within 3-5 business days of placing your order.
A. Two-Phase Payment Process
- Phase 1: Pay for product costs at checkout.
- Phase 2: Pay for shipping costs when invoiced (via payment link).
B. Shipping Rate Estimates
View estimated shipping rates at /shipping-rates. Actual costs may vary based on packaging dimensions and current market rates.
8. Shipping & Incoterms
All shipments are subject to Incoterms 2020. Unless otherwise specified, our default terms are:
- FOB (Free on Board): Buyer is responsible for shipping costs once goods are loaded onto the vessel.
- EXW (Ex Works): Buyer arranges and pays for all transportation.
- DDP (Delivered Duty Paid): Available for select regions (additional fees apply).
We work with trusted logistics partners: DHL, FedEx, UPS, and sea freight forwarders.
10. Order Changes & Cancellation
A. Buyer-Requested Changes or Cancellation
If you ask to change or cancel an order before dispatch, treatment depends on sourcing status, supplier commitments, packaging progress, and any non-recoverable costs already incurred:
- Before sourcing or supplier confirmation begins: A cancellation may be accepted without a standard fee, subject to any non-recoverable charges already incurred.
- After sourcing, sampling, or supplier commitment has begun: Any deposits, service fees, materials, or other committed costs may be non-refundable or deducted from the final remedy.
- After packing, customization, or export preparation is complete: Cancellation may be rejected or resolved only after written negotiation of losses already incurred.
B. Refusal to Confirm Shipping Charges
If you do not confirm the shipping stage after goods are ready:
- The order may be held temporarily while Aeonix requests written instructions.
- Storage, re-handling, supplier penalties, or freight changes that arise during the hold period may be charged or deducted.
- Perishable, custom, or time-sensitive goods may have shorter hold periods or no practical cancellation route.
C. Force Majeure
Force majeure events (natural disasters, pandemics, government actions) are handled case by case based on recoverable costs and the current stage of the order.
9. Returns, Claims & Compensation
A. Documented Claims
If goods arrive damaged, short, or materially different from the agreed specification, contact us within 7 days of delivery or inspection availability. After review, Aeonix may offer:
- Replacement, partial refund, credit, or another written remedy may be offered after case review.
- Written return authorization only when a physical return is necessary and approved.
B. Non-Returnable Situations
- Custom or personalized products.
- Products damaged due to buyer's mishandling.
- Products used, altered, or redistributed after delivery.
11. Limitation of Liability
To the maximum extent permitted by law, Aeonix Trade is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, revenue, or business opportunities.
- Delays caused by force majeure events (natural disasters, pandemics, political unrest).
Our total liability shall not exceed the total amount paid by you for the specific order in question.
12. Termination
We reserve the right to suspend or terminate your account if:
- You violate these Terms of Service.
- You engage in fraudulent activity or payment disputes.
- Your account has been inactive for more than 2 years.
Upon termination, all outstanding payments become immediately due.