Terms of Service

1. Acceptance of Terms

Aeonix Trade accepts commercial procurement enquiries and personal-use retail orders. The written order identifies the contracting seller or procurement agent, the service scope and each party’s responsibilities. The website operator is identified on this page. Consumer status follows the actual purpose of the purchase and applicable law.

By expressly confirming an order or service agreement that incorporates these Terms, you accept both documents. Read them before confirming. Specifically agreed written order terms prevail over general website descriptions, subject to mandatory law and consumer rights. An enquiry alone does not confirm an order.

2. Eligibility

You must have legal capacity to contract. When acting for a business, you must have authority to represent it. Personal-use customers do not need to represent a registered company. Product, destination and availability restrictions are checked for each order.

3. Account Registration

Provide accurate contact, billing and delivery information. Business credentials are requested when relevant to a commercial order. Protect your account credentials and report unauthorized access to us.

4. Minimum Order Quantity (MOQ)

Each personal-use retail order may contain at most 40 different product styles. The quantity of each style is subject to supplier requirements and availability. Minimum quantities depend on the product, supplier and customization. A supplier may decline a retail request if its minimum order quantity is not met. Submitting a request does not guarantee successful procurement. Availability and applicable minimums are confirmed before order acceptance; not every catalog item is available as a single unit.

If a paid retail item cannot be procured, we will notify you and ask how you wish to proceed. With your approval, the corresponding funds can be used for a different or similar product, or applied to the order’s confirmed freight charges. After any adjustments you authorize, you choose whether the remaining unused amount is refunded as money or retained for your next purchase. We do not automatically substitute products, apply freight credits or retain unused funds. You do not have to accept a substitute, freight credit or future-order credit as a condition of receiving a refund you are entitled to.

5. Sample Policy

Sample charges depend on product value and customization. Many samples can be credited against a qualifying subsequent bulk order; eligibility and the amount are confirmed in the quotation. High-value, precious-metal or low-margin samples may be excluded. Sample shipping is quoted separately. There is no universal sample price or automatic cash refund. Statutory consumer remedies for defective goods remain available where applicable.

6. Pricing & Payment

Procurement commission is 5% of the merchandise procurement amount only, with a minimum service fee of US$100 per order. Freight, duties, taxes, testing and other third-party costs are excluded from this base. Warehouse storage is free for 1 month, then US$10 per cubic metre per month. For mixed orders averaging below US$500 per product line, an additional US$25 handling fee applies to each line worth less than US$500; no handling fee applies when the average is at least US$500. The written quote confirms included work, product-line counts, storage dates, volume and partial-month billing. These fees are not an automatic surcharge on retail purchases.

Checkout currently offers T/T bank transfer. Procurement orders commonly use an advance payment of 30% or 33%; the amount and balance milestones must be agreed in writing for that order. This does not automatically split a checkout payment. Confirm the total price, currency, contracting party and payment schedule before committing to the order.

Payment details may differ by order and currency. Before transferring, obtain written instructions identifying the contracting party, actual beneficiary, order reference and, if another entity collects payment, its relationship and collection authority. Verify any changed instructions through an established contact channel. A change of beneficiary does not itself change the seller or remove its obligations.

7. Logistics & Payment Stages

Commercial quotations specify the goods price, freight, duties, taxes, insurance and other included or excluded charges. Where consumer law applies, the total price and delivery charges, or how charges that cannot reasonably be calculated are determined, must be disclosed before the customer is bound. Additional charges require the consent required by law; a later freight stage is not permission to add undisclosed charges.

8. Shipping & Incoterms

Orders that do not fill a container can be shipped as less-than-container-load (LCL) sea freight; air freight is another option. For express delivery, buyers may nominate a courier. The route, service availability and charges are confirmed for the goods and destination, with any consumer pre-contract disclosures addressed as described above. For commercial orders, the agreed delivery term, named place, carrier and any cargo insurance determine the shipment arrangements, subject to applicable law. Packaging damage and transport damage are reviewed by cause and responsibility. Normal breakage is not a blanket exclusion of liability. Where EU consumer rules apply, risk generally remains with the seller until the consumer receives the goods, except where the consumer independently commissions a carrier not offered by the seller.

9. Returns, Claims & Compensation

Report shortages, damage or specification mismatches promptly, with the order reference and available evidence. Commercial inspection and notification periods must be agreed in writing; this website does not impose a universal seven-day cutoff. Latent defects and mandatory consumer rights are not extinguished by a short inspection period. See the returns and claims policy for the review process.

10. Order Changes & Cancellation

For commercial procurement, cancellation or changes depend on the agreed scope, work already performed and documented non-recoverable commitments. Any deduction must have a contractual and lawful basis. Consumer cancellation and withdrawal rights take priority where applicable; custom production does not exclude remedies for defective goods.

11. Limitation of Liability

Responsibility follows the actual contract and applicable law. Acting as seller and acting only as procurement agent have different obligations, which must be identified before the order. A supplier’s refusal to compensate does not by itself release the seller from its obligations. Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded.

12. Termination

Misuse or fraud may lead to account restrictions in accordance with applicable law. A good-faith order complaint or lawful payment complaint is not, by itself, grounds for termination. Account closure does not remove existing order obligations or rights to a remedy.

Personal-use purchases

Personal-use retail customers retain the consumer rights applicable to their purchase. Commercial procurement exclusions and negotiated inspection windows do not override those rights. Use our contact details for a withdrawal notice, defect claim or order question; no company registration is required.